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Returns & Exchanges

Returns - due to change of mind

We are very confident you will be fully satisfied with your purchase. However, should you feel it to be inappropriate your order can be returned within 7 days for a full refund less the return delivery costs. Please note this is subject to the following important terms:

• The goods are returned unused and in perfect condition

• The goods are fully re-packaged and sealed in the original packaging and format

IMPORTANT : Returns due to change of mind is not offered to TRADE buyers. Full B2B Terms & Conditions

Returns - due to transit damage

It is imperative that goods are inspected for obvious signs of transit damage before signing any delivery receipt. Goods with signs of mishandling must be signed 'damaged' alongside your signature on the delivery receipt. If in doubt sign your delivery receipt 'damaged'. Please notify us within 24 hours of delivery so that a claim for transit damage can be filed with the carrier and a replacement unit can be dispatched. Where appropriate, we may offer a replacement component part(s) rather than a complete unit/product.

 

Returns - due to manufacturing fault

We are proud to offer a 12 month guarantee on all our furniture products on the condition that it is cared for and used appropriately. In the unlikely event that workmanship or material faults do develop during the warranty period please contact our sales office by email supporting your claim with digital photographs. We will repair the item free of charge during this period, or replace it if necessary.

If you have any further queries regarding the delivery and assembly of any product please call our sales team on

Tel:0208 5050035 or email support@ardalane.com refer to the FAQ .

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