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Shipping & Delivery

Delivery Charges (standard service)

 

RETAIL CUSTOMERS 

FREE standard delivery on all orders in the UK mainland.

Orders that do not qualify for free delivery will be charged £15 ex.VAT or  PER ORDER depending on the product(s) selected -  Products identified as 2-5 days delivery are via truck. For Northern Ireland, UK offshore, European and Worldwide please contact us for a delivery quotation.

ORDER ERRORS

You will receive an order confirmation by email.  Failure to check for errors could result in surcharges later.

DAMAGES & SHORTAGES

Please ensure that the delivery consignment is checked before the driver departs. If the driver will not wait or If there are any doubts as to the condition of the contents, please sign as ‘Damaged’ or ‘Unchecked’.

All damages and shortages must be reported within 24 hours of delivery.

IMPORTANT: We strongly recommend that you keep all packaging and enclosures that accompany the product(s) for as long as possible after delivery, as this may be required should you need to return an item. Items that require assembly must be checked for missing parts and/or damage before starting assembly. We cannot accept returns for items that have been damaged during assembly - Please read the assembly instructions carefully. If you are missing the assembly instructions, please contact us.

Delivery Style (standard service)

Most standard deliveries are conducted by one person in a van or truck up to the your door, depending on access ability. It is therefore very important to ensure suitable vehicle access and notify us of potential issues including, but not limited to, narrow roads, low bridges, gated communities etc... and that you are physically able to handle the goods from the vehicle tailgate into your premises.

Delivery Times (standard service)

The maximum delivery time from stock for UK orders is 2-5 days depending on the product (refer to price list or website for specific product delivery time).  For all European orders please allow a delivery time of 21 days.

Express delivery - if the item is in stock and you need it quicker contact us to discuss an enhanced delivery upgrade. 

Storage

Should you need to delay the dispatch date of your order for any reason, we are happy to offer 28 days FREE storage. Thereafter, weekly storage charges apply which are calculated on the volumetric size of the goods. Please contact us for more information.

If you have any further queries regarding the delivery and assembly of any product please call our sales team on Tel: 0208 5050035 or email support@ardalane.com refer to the FAQ .

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